Warranty
Greetings NexBlue Pioneers. Thank you for purchasing NexBlue products and becoming one of our community. This page includes the warranty policies for all end users. Should your NexBlue item require assured servicing? It's recommended to reach out to the Authorized Dealer where you buy it. We advise thoroughly reviewing the User Instructions before getting in touch with your dealers or us to reduce potential hassles.
1. Warranty Policy
NexBlue commits a 3-year standard warranty* with defects in materials or workmanship of correctly installed NexBlue products to all end users. For Nexblue users, the warranty date should start at the date of installation. In case the product has not been installed, the warranty date starts from the 1 year after the date it has been purchased from the Authorized Dealer. Once the warranty has been claimed, the original warranty period will not be prolonged.
* The extended warranty to 5 years is applied in Nordics
* Conform to the UK OZEV requirements, NexBlue Edge (UK) is designed with a minimum operational life of three years.
NexBlue does not hold any responsibility for any loss, expense, or harm that arises from the utilization or improper use of our hardware products.
2. Deficiencies
NexBlue guarantees that its products, when delivered, will adhere to the necessary specifications. NexBlue shall not be responsible for a unit with the following defects, which will not be included in the warranty:
Misuse, including but not limited to
- Not using the product for its designed purpose or according to NexBlue's guidelines for proper usage and maintenance.
- Operating the product in a way that contradicts the technical or safety norms applicable in the country of use.
Improper Installation, including but not limited to:
- Installation, modification, or repair by unauthorized personnel or entities.
- Non-compliance with local or regional laws and the product's technical/safety standards for its intended market.
Incidents unrelated to NexBlue products
Such as, but not limited to, lightning, flood damage, fire, earthquakes, grid system defects, other devices' defects, etc.
3. How to claim the warranty?
For a valid warranty claim with NexBlue, it is mandatory to provide the original invoice or sales receipt showing the dealer's name, purchase date, and price amount. Incomplete or unauthorized versions of this document will not be eligible for a complimentary warranty service.
Troubleshooting Resolution Process for NexBlue Products:
- NexBlue provides swift and complimentary assistance to its partners. Send us an email at support@nexblue.com OR join in our NexBlue Facebook Community. Contact the group manager and you will receive faster response within 3 business days.
- Or as standard practice, you can also approach NexBlue partners who are expected to be the primary point of contact and provide initial support directly to users. In instances where issues are beyond the resolution capacity of NexBlue partners, the NexBlue support team will step in to offer dedicated and comprehensive support.
Hardware Issue Resolution Process for NexBlue Products:
- Send us an email at support@nexblue.com OR join in our NexBlue Facebook Community. Contact the group manager and you will receive faster response within 3 business days.
- Or contact the installer or authorized dealer from whom you purchased the NexBlue product to initiate a warranty claim.
- The NexBlue partner must verify that the unit is safely powered and operational, and then contact the NexBlue support team for an initial remote diagnosis.
- In cases where remote resolution is not possible, NexBlue will arrange an on-site intervention to address the issue.
- Should hardware replacement be required, NexBlue will dispatch the replacement unit to the authorized dealer. The defective hardware must be sent back to NexBlue, utilizing the provided prepaid return shipping label.